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Privacy Policy

Last updated: June 2026

1. Who We Are

Itch Social is a social media marketing agency based at 135 High Street, Great Abington, Cambridge, England, CB21 6AE. We are responsible for your personal data as a data controller under UK GDPR and the Data Protection Act 2018.

If you have any questions about this policy, contact us at chris@itchsocial.co.uk

2. What Data We Collect

We may collect and process the following personal data:

  • Your name and contact details (email address, phone number) when you get in touch with us
  • Company name and job title if you enquire about our services
  • Usage data and analytics about how you interact with our website
  • Any other information you choose to provide when contacting us

3. How We Use Your Data

We use your personal data to:

  • Respond to your enquiries and provide our services
  • Send you information about our services where you have requested it
  • Improve and maintain our website
  • Comply with legal and regulatory obligations

4. Legal Basis for Processing

We process your data on the basis of your consent, for the performance of a contract, or where we have a legitimate interest in doing so (such as responding to enquiries). We will only send marketing communications where you have opted in.

5. Data Retention

We retain personal data only for as long as necessary for the purposes for which it was collected, or as required by law. Contact enquiry data is typically retained for up to 3 years.

6. Sharing Your Data

We do not sell or rent your personal data to third parties. We may share data with trusted service providers who assist us in operating our business, subject to appropriate data processing agreements.

7. Your Rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you
  • Correct inaccurate or incomplete data
  • Request deletion of your data
  • Object to or restrict processing of your data
  • Data portability
  • Withdraw consent at any time

To exercise any of these rights, email us at chris@itchsocial.co.uk

8. Complaints

If you are unhappy with how we handle your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk